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When Digital Awesome approached us, they needed more than just payments services — they needed technology that could handle a complex hybrid billing model, a provider willing to support a business serving the cannabis industry without punitive rates, and a team that could deliver hands-on support every step of the way.
We quickly recognized the complexity of their needs as legacy platforms couldn’t accommodate their business model, and traditional banking partners were hesitant to engage due to the industry’s regulatory nuances.
From day one we worked closely with their team to navigate these challenges by implementing a tailored onboarding plan. First we secured a banking partner that understood and supported their business model, and then we focused on delivering the right technology to match their billing flows: Sidglo App.
Fully supported launch experience. No red tape, no delays
One-time payments, subscriptions, and add-ons in one clean flow.
Smart logic for real-world billing models.
Before working with Sidglo, Digital Awesome was constrained by the limitations of mainstream payment platforms. Their billing needs proved too complex for systems like Stripe, which lacked the flexibility to support non-standard pricing structures.
What should have been a seamless billing and payment experience was instead weighed down by workarounds, manual interventions, and frustrating limitations that only became more evident as they tried to scale.
On top of that, support was slow and impersonal. Requests were routed into generic queues, often left unresolved for days or ignored altogether. There was no one to call, no clarity on next steps, and no sense of urgency. As a result, their team spent valuable time troubleshooting platform limitations instead of focusing on growth.
The technical limitations were only part of the problem.
As a company serving the cannabis industry many providers simply wouldn’t engage with their business model, citing regulatory uncertainty or internal risk policies, and the few who would consider working with them often proposed inflated fees or rigid service terms that failed to reflect the nature of their actual risk.
Sidglo App supported their hybrid billing model out of the box, enabling one-time charges, subscriptions, and add-ons to work seamlessly in a single, intuitive experience.
This immediately reduced friction across their internal workflows, eliminating manual interventions, simplifying onboarding, and giving their clients a smoother, more professional payment experience. The platform didn’t require custom workarounds or edge-case exceptions, it simply worked.
Alongside the technology, we helped them get approved with the right payment provider, one that understood their business and didn’t penalize them for the industry they served without inflated fees or blanket restrictions.
On the service side, our team provided fast, effective, human support. Every question or request was acknowledged the same day, with most addressed within 24 to 48 hours — whether it was troubleshooting, feature guidance, or simply helping their team move faster with confidence.
With the right technology in place, and fee passthrough implemented to boost margins without disrupting client satisfaction, they gained the control, speed, and freedom to grow without compromise.
Savings on payment processing costs
Increase in revenue
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By working with us, Digital Awesome left behind the limitations of rigid, one-size-fits-all platforms and unlocked a payment system that could finally keep up with the way their business actually operated.
Supporting their hybrid billing model out of the box, without the need for workarounds or technical compromises, immediately eliminated friction from their internal processes, making onboarding smoother for clients and accelerating revenue collection from day one.
Facilitating a back-end provider that understood their business removed a major blocker to growth and gave them the stability and peace of mind to operate confidently.
Our hyper-responsive internal team kept momentum high and operations moving, while the savings delivered through our pass-through tech provided a meaningful boost to margins — freeing up capital that could be reinvested back into the business.
What had once been a daily source of frustration became a reliable, revenue-positive part of their operation. And what started as a pain point became an advantage they can now scale with.
“Sidglo didn’t just solve our payments problem—they became a real partner. They made our billing model easy, helped us get set up in a tough industry, and have consistently delivered fast, personal support. We trust them, and we genuinely love working with them.”
— Mark, Co-Founder
Sidglo App is more than a billing tool, it’s a fully customizable payments engine designed to adapt to the complexity of modern business.
What it delivered for Digital Awesome is just a fraction of what it can do, and with built-in programmatic logic that automates payments from initiation to settlement, it gives teams the power to manage revenue at scale, without sacrificing control.
Beyond the product, our deep industry knowledge and banking relationships give clients a real edge. We know how to navigate regulatory gray zones and help providers see the opportunity, which in many cases secures approvals our clients wouldn’t have received on their own.
It’s the combination of smart technology, strategic support, and human connection that makes Sidglo your go-to payments partner — whether you need help managing complexity or simply want a smarter, more scalable way to get paid.
Sidglo App automates payment flows from start to finish, customizable to your model, without added complexity.
