Before working with Sidglo, Digital Awesome was constrained by the limitations of mainstream payment platforms. Their billing needs proved too complex for systems like Stripe, which lacked the flexibility to support non-standard pricing structures.

What should have been a seamless billing and payment experience was instead weighed down by workarounds, manual interventions, and frustrating limitations that only became more evident as they tried to scale.

On top of that, support was slow and impersonal. Requests were routed into generic queues, often left unresolved for days or ignored altogether. There was no one to call, no clarity on next steps, and no sense of urgency. As a result, their team spent valuable time troubleshooting platform limitations instead of focusing on growth.

The technical limitations were only part of the problem.

As a company serving the cannabis industry many providers simply wouldn’t engage with their business model, citing regulatory uncertainty or internal risk policies, and the few who would consider working with them often proposed inflated fees or rigid service terms that failed to reflect the nature of their actual risk.

Sidglo App supported their hybrid billing model out of the box, enabling one-time charges, subscriptions, and add-ons to work seamlessly in a single, intuitive experience.

This immediately reduced friction across their internal workflows, eliminating manual interventions, simplifying onboarding, and giving their clients a smoother, more professional payment experience. The platform didn’t require custom workarounds or edge-case exceptions, it simply worked.

Alongside the technology, we helped them get approved with the right payment provider, one that understood their business and didn’t penalize them for the industry they served without inflated fees or blanket restrictions.
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On the service side, our team provided fast, effective, human support. Every question or request was acknowledged the same day, with most addressed within 24 to 48 hours — whether it was troubleshooting, feature guidance, or simply helping their team move faster with confidence.
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With the right technology in place, and fee passthrough implemented to boost margins without disrupting client satisfaction, they gained the control, speed, and freedom to grow without compromise.

By working with us, Digital Awesome left behind the limitations of rigid, one-size-fits-all platforms and unlocked a payment system that could finally keep up with the way their business actually operated.
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Supporting their hybrid billing model out of the box, without the need for workarounds or technical compromises, immediately eliminated friction from their internal processes, making onboarding smoother for clients and accelerating revenue collection from day one.
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Facilitating a back-end provider that understood their business removed a major blocker to growth and gave them the stability and peace of mind to operate confidently.
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Our hyper-responsive internal team kept momentum high and operations moving, while the savings delivered through our pass-through tech provided a meaningful boost to margins — freeing up capital that could be reinvested back into the business.
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What had once been a daily source of frustration became a reliable, revenue-positive part of their operation. And what started as a pain point became an advantage they can now scale with.